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KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge converts resolved ITSM incident tickets into new knowledge base articles and continuously curates existing content. Its multi-tenant, closed-loop pipeline uses Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions for deduplication, quality scoring, and content improvement.

AWS Machine Learning BlogOfficial1d ago#itsm#knowledge-base#closed-loop
Scale Agentic AI Without Lock-In

Scale Agentic AI Without Lock-In

AWS outlines enterprise patterns for operating many agentic AI systems across diverse frameworks, models, and providers. The guidance focuses on preserving flexibility and enabling multi-agent systems to scale together without vendor lock-in.

AWS Machine Learning BlogOfficial9h ago#agentic-ai#multi-agent#vendor-lock-in
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