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KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge converts resolved ITSM incident tickets into new knowledge base articles and continuously curates existing content. Its multi-tenant, closed-loop pipeline uses Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions for deduplication, quality scoring, and content improvement.

AWS Machine Learning BlogOfficial1d ago#itsm#knowledge-base#closed-loop
Build Agents Where Data Lives

Build Agents Where Data Lives

AWS presents its portfolio of vector search capabilities embedded in existing databases and storage services, eliminating the need for a standalone vector database or data migration. The post compares six purpose-built services and provides a framework for selecting the right vector engine.

AWS Machine Learning BlogOfficial8h ago#vector-search#rag#databases
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