
Gartner: Only 28% IT AI Projects Hit ROI
Gartner's study of 783 I&O leaders shows only 28% of AI use cases fully succeed and meet ROI, with 20% failing outright due to unrealistic expectations and skills gaps. Success hinges on integrating AI into daily operations, securing executive support, and managing use cases as products. Wins are concentrated in ITSM (53%) and cloud operations.





