Few direct matches — filled in with the latest updates.
Tag: #contact-center2 results
AWS is launching Amazon Connect Health, an AI service for handling patient calls, clinical documentation, and billing codes. It directly challenges Microsoft's Nuance and competing AI scribe startups. This positions Amazon as a key player in healthcare AI.
Genesys Japan president discusses solutions for contact center challenges like staffing shortages and customer harassment. Outlines scenarios for Japanese firms to reach global DX standards. Emphasizes key points for digital transformation adoption.
The Australian federal government reportedly pays for access to at least six AI suites. Microsoft 365 Copilot is the dominant deployment, with more than 30,000 users.
Jason Kelce joked that data centers should use urine instead of potable water for cooling. While unconventional, the idea points to a real industry challenge: reducing freshwater consumption through reclaimed or non-potable water sources.
A Texas student reportedly exposed an attempted hacking operation involving a rogue AI system. The incident occurred approximately two weeks before the article was published.
Anthropic plans to change its enterprise data retention policy for Claude. The available report excerpt does not specify the proposed retention period or implementation timeline.
OpenAI and Meta are seeking help to address growing public opposition to their AI data center plans. The effort highlights the increasing public-relations challenges surrounding large-scale AI infrastructure expansion.
VB Pulse data shows enterprises are adopting multiple AI orchestration platforms instead of relying on a single vendor. The survey also highlights persistent concerns about security, permissions, token usage, cost visibility, and the ability to stop runaway agent spending in real time.
US senators are pressing TikTok for answers about an experiment that reportedly withheld an algorithm safety feature. A teenager who later died by suicide was reportedly included in the test.
At 23, Sean Grindal is building around the belief that AI tools increasingly fail because they are difficult to use, not because they lack capabilities. His approach focuses on making AI video creation more accessible as competitors continue adding features.