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KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge converts resolved ITSM incident tickets into new knowledge base articles and continuously curates existing content. Its multi-tenant, closed-loop pipeline uses Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions for deduplication, quality scoring, and content improvement.

AWS Machine Learning BlogOfficial1d ago#itsm#knowledge-base#closed-loop
How LLMs Are Transforming Mental Health Care

How LLMs Are Transforming Mental Health Care

This systematic review examines how large language models support mental-health applications, including social-media analysis, clinical conversational agents, therapy support, and psychoeducation. It also covers multimodal diagnosis, prompt engineering, interpretability, and the ethical and regulatory safeguards needed for responsible deployment.

Alipay Rewrites Commerce Around User Intent

Alipay Rewrites Commerce Around User Intent

Alipay is positioning its Abao agent as a new commerce gateway where services are selected and executed through natural-language intent rather than ads, search rankings, or app navigation. Abao has connected more than 10,000 AI-enabled services across eight scenarios, including transportation, dining, travel, logistics, and government services.

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