Outsourcer Capita is deploying Microsoft Copilot to tackle a backlog in UK Civil Service Pensions processing. The AI prioritizes cases amid delays affecting thousands of civil servants. Capita shared this with UK MPs.
Key Points
- 1.Capita adopts Copilot for CSPS backlog reduction
- 2.AI prioritizes cases for faster processing
- 3.Addresses delays for thousands of civil servants
- 4.Presented to UK MPs as efficiency solution
Impact Analysis
Demonstrates Copilot's enterprise value in automating admin backlogs, paving way for broader public sector AI adoption.
