Capita is deploying Microsoft Copilot to tackle a backlog in the UK Civil Service Pensions Scheme after taking it over. The AI prioritizes cases as thousands of civil servants face delays. The outsourcer informed MPs of this AI strategy.
Key Points
- 1.Capita inherits CSPS pensions backlog
- 2.Copilot prioritizes urgent cases
- 3.Affects thousands of civil servants
Impact Analysis
Speeds up pension processing for UK public sector workers. Highlights enterprise AI adoption in government services. Could set precedent for AI in backlog management.
Technical Details
Microsoft Copilot used for case prioritization in pensions administration. No specific technical implementation details provided.
