Tag: #gartner-forecast5 results
Gartner forecasts that by 2028, 50% of generative AI-adopting companies will invest in LLM observability tools. Explainable AI is highlighted as a key driver. This reflects growing needs for monitoring LLM performance and risks.
Gartner predicts a cyber-physical systems (CPS) configuration error will shut down critical infrastructure in a G20 country by 2028. The forecast points to 'AI's blind spots' as the underlying cause.
Gartner forecasts Fortune 500 enterprises deploying 150,000 AI agents each by 2028, up sharply from 15 last year. Agentic AI will mainstream as delegable co-workers for tasks like document summarization and workflow automation in tools like Google Workspace and Microsoft 365. Human oversight remains essential, with high value in customer service and data analytics.
Gartner predicts generative AI customer service query resolution costs will exceed $3 by 2030. This will surpass costs of many BtoC human operators abroad. Cost-saving strategies using genAI are likely to fail.
Gartner predicts 33% of enterprise software applications will include agentic AI by 2028, up from less than 1% in 2024, enabling 15% autonomous work decisions. Agentic AI autonomously adapts, learns, and executes tasks unlike traditional rule-based systems. The coverage highlights launches like Forward Networks' network AI and IBM's Enterprise Advantage service amid security concerns.