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KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge converts resolved ITSM incident tickets into new knowledge base articles and continuously curates existing content. Its multi-tenant, closed-loop pipeline uses Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions for deduplication, quality scoring, and content improvement.

AWS Machine Learning BlogOfficial1d ago#itsm#knowledge-base#closed-loop
Reasoning Agents May Collude in Markets

Reasoning Agents May Collude in Markets

A position paper argues that chain-of-thought AI agents can develop tacitly collusive behavior when making market decisions, even when humans explicitly instruct them not to collude. Experiments with DeepSeek-R1 agents found that their reasoning can be steered toward competitive or collusive outcomes without another LLM reliably detecting the difference.

ArXiv AIResearch20h ago#agent-safety#market-governance
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