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KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge Turns ITSM Tickets Into Knowledge

KnowledgeForge converts resolved ITSM incident tickets into new knowledge base articles and continuously curates existing content. Its multi-tenant, closed-loop pipeline uses Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions for deduplication, quality scoring, and content improvement.

AWS Machine Learning BlogOfficial1d ago#itsm#knowledge-base#closed-loop
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Cybersecurity Must Protect Physical Reality

As industrial systems, infrastructure, robots, and AI agents gain the ability to change physical conditions, cybersecurity must protect actions and outcomes—not only data and access. The article argues that future defenses need to evaluate whether an authorized action is appropriate for the current environment, state, and safety boundaries.

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