Build a Multimodal WhatsApp Ordering Assistant
π‘See how to combine WhatsApp text, voice, and calls into one AgentCore ordering workflow.
β‘ 30-Second TL;DR
What Changed
Supports customer ordering through text messages, voice notes, and real-time voice calls.
Why It Matters
The pattern can help businesses add multimodal commerce experiences without maintaining separate assistants for each communication mode. Shared memory and separated layers may also simplify customer continuity and future channel expansion.
What To Do Next
Deploy the AWS reference implementation in a test environment and validate cross-channel identity, shared memory, and order handoff across WhatsApp text, voice notes, and calls.
Key Points
- β’Supports customer ordering through text messages, voice notes, and real-time voice calls.
- β’Uses one WhatsApp business number across all interaction modes.
- β’Separates channel and ordering layers while sharing memory to recognize customers across channels.
- β’Built with Amazon Bedrock AgentCore and Amazon Nova 2.
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Original source: AWS Machine Learning Blog β
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