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Delivering value through deep customer understanding
Telstra emphasizes the importance of tailoring solutions to specific business needs. The focus is on leveraging data to drive meaningful customer outcomes.
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TPG Telecom leverages AI to improve customer NPS
TPG Telecom is implementing artificial intelligence solutions to monitor and enhance service quality. The initiative aims to drive higher customer satisfaction and improve Net Promoter Scores (NPS) across their service offerings.
Norse Atlantic Airways faces backlash over AI customer service
Norse Atlantic Airways is facing scrutiny from the Federal Trade Commission due to its heavily automated, tech-first customer service system. Customers have reported significant financial losses and poor resolution experiences with the airline's AI-driven support operations.