Airbnb is testing an AI-powered search tool with a small percentage of users to enable more natural descriptions of trip needs and questions about listings. The feature aims to create a comprehensive, intuitive experience extending through the entire trip. It's part of broader AI efforts, including an existing chatbot handling a third of North American customer requests.
Key Points
- 1.AI search in early testing for select users
- 2.Supports natural language queries for bookings
- 3.Plans to expand globally with AI chatbot
Impact Analysis
This could streamline trip planning, boosting bookings and host efficiency. It positions Airbnb to compete in AI-driven travel services amid industry adoption.
Technical Details
Focused on natural language processing for search and queries. Builds on existing AI chatbot handling 33% of requests without human intervention.
